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HostMonster Customer Support Information
One of the reasons we love and use HostMonster is because their technical support department can be reached in so many ways! Not only that, they have one of the largest knowledge base systems I've seen out of any host we've reviewed.
So what does HostMonster offer for self-help?
- Flash Web Hosting VideoTutorials
- HostMonster Community Forums
- Extensive Knowledge Base
- CEO Blog
And what about HostMonster's technical and sales support?
- Billing Ticket System
- Technical Support Ticket System
- 24 Hour / 365 Day Telephone Technical Support
- 24 Hour / 365 Day Email Technical Support
As you can see, HostMonster has it all covered. Make sure that whatever host you choose to sign up through has all of these support options available. If you have an absolute emergency situation, it's nice to know you can pick up the phone and get it resolved A.S.A.P.
Personally, customer support is always my first criteria for picking a web host, it comes before price, size and everything else. This is because I have had very bad experiences with some hosts that offer a lot in terms of price and size but were unable to solve simple issues.
Feel free to test HostMonster's customer service. You'll be pleasantly surprised. :)